NeighborJoy ("we," "us," or "our") operates an online marketplace that connects homeowners and property managers ("Customers") with independent service professionals ("Providers") offering home cleaning, maintenance, and improvement services ("Services").

By using our website or platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information from you when you sign up for an NeighborJoy account and when you use our platform. The information we collect may include:

1.1. Personal Information:

• Name, email, phone number, and address.
• Payment information (processed via third-party payment processors).
• Account login credentials.

1.2. Usage Information:

• IP address, browser type, device identifiers, and cookies.
• Pages visited, time spent, and interaction data.

1.3 Provider Information

If you are a Provider, we collect business name, contact details, insurance documentation, service offerings, and any background check information required by law or marketplace policy.

2. How We Use Your Information

• To operate, maintain, and improve our platform.
• To process bookings and payments.
• To communicate with you about your account, bookings, or support requests.
• To verify Providers and ensure trust and safety.
• To send promotional offers (you can opt out anytime).

3. How We Share Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following entities for specific purposes:

• Service Providers: We share your details with Providers only when you request a service.
• Payment Processors: We use third parties (e.g., Stripe) to securely process payments.
• Legal Compliance: We may disclose data if required by law or to protect our rights.
• Business Transfers: If NeighborJoy is acquired or merged, your data may transfer as part of that transaction.

4. Data Security

We use industry-standard encryption, secure servers, and limited employee access to safeguard personal information. However, no online platform is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You can:

• Access or update your personal information.
• Request deletion of your account.
• Opt out of marketing emails.

To exercise these rights, contact us at support@neighborjoy.com

6. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the “Last Updated” date revised accordingly.

7. Contact Us

Email: support@neighborjoy.com Thank you for using NeighborJoy.